Quick Tips for Improving Your Coach Communication Etiquette

Email Etiquette

  • Always address the coach by name and begin with a proper greeting.

  • Double-check grammar, spelling, and tone before sending.

  • Make sure any necessary documents are correctly attached.

  • Use an appropriate and professional email address.

  • Break your message into clear, short paragraphs.

  • Reply in a timely manner and keep communication consistent.

  • If you’re not interested in a program, respond politely with a brief, appreciative note.

Phone or Video Call Etiquette

  • Sit up straight and stay attentive, enthusiastic, and engaged.

  • Smile—even on a phone call—it changes your tone.

  • Avoid filler words like “um” and “uh.”

  • Come prepared with questions and topics to discuss.

  • Use good manners and express gratitude for the coach’s time.

  • Minimize background noise and distractions.

Visit Etiquette (Unofficial or Official Visits)

  • Arrive on time—early is even better.

  • Offer a firm handshake, make eye contact, and smile.

  • Sit up straight and stay present in conversations.

  • Speak for yourself and be ready with thoughtful questions.

  • Show enthusiasm for learning about the program.

  • Use respectful language: yes sir/ma’am, thank you, please, you’re welcome.

  • Limit cell phone use during the visit.

  • Dress appropriately for meetings and campus tours.

  • Send a handwritten thank-you note afterward.

If you need any assistance, please contact Recruit PKB College Recruiting Consultant Brandi Jackson at bjackson@pkbgt.org.